Freight Information

FAST RELIABLE DELIVERY

Here at Sportys Warehouse we make every effort to ensure that orders are processed on the day they are ordered and dispatched from our store on the day it is ordered or the following day.  This of course depends on the time the order is placed through the day.  We process orders 7 days per week and but they are only dispatched on business days.  If you have any concerns that your order has not been processed please call us on 07 5531 6511.

METHODS OF DELIVERY

At Sportys Warehouse we use the most efficient, fast, safe and reliable forms of freight to ensure that you the customer, have an enjoyable experience when shopping with us.  We use Australia Post's EParcel service for freight as we have found that this is an extremely fast and reliable service and it allows us to deliver to PO Boxes and normal street addresses.  This way small and large parcels can be traced in transit to ensure we create a virtually seamless process between you ordering and us getting your order to you in a very prompt fashion. In the event that your parcel takes longer than anticipated to be delivered please call us on 07 5531 6511 and we will track your order.

EXPRESS POST OPTION

a) Sporty's Warehouse offers Express Post freight at a flat charge depending on your order weight but conditions apply with this option.

b) Parcels over 3kg in total including packaging can not be sent express post.

c) If your parcel is over 3kg we will send the parcel by normal freight which will take normal land transit times to your destination.

d) PLEASE NOTE: Some destinations are not covered by express post and therefor will not get to your destination faster.  It is not our responsibility to check the availability of your Express Post Options.  Here are a list of Post Codes covered by the express post network.

e) Sporty's Warehouse accepts no liability if your parcel does not get to your destination faster.

FREIGHT COSTS

Please note that all orders over our free freight price limit of $150.00 are sent out FREE FREIGHT to any destination in Australia.  Orders that are under $150.00 are charged $9.95 freight unless they are a bulky item.

CONTACT DETAILS

Please ensure that you regularly maintain accurate contact details including both work and mobile contact numbers so we can easily contact you should a problem arise with your order.  At Sportys Warehouse we carry a massive amount of stock so typically we have all items instock virtually at all times.

FREIGHT PROBLEMS

Should you have any concerns about your order or if a delivery has taken longer than anticipated please contact us immediately via our contact us  Section of the website and we will track your parcel and keep you as informed as possible on how it is progressing through the freight system.

DELIVERY TIMES

Please check the AusPost website at www.auspost.com.au to accertain estimates for delivery times from us (Gold Coast Postcode 4217) to your destination.

FURTHER QUESTIONS

Please contact us should you have any further questions regarding anything to do with freight or any other aspect of your experience in shopping with us.  We truly make every effort to provide a first rate service and take pride in the manner in which we do business.